Turn every interaction into feedback you can act on.
e-satisfaction Surveys is the feedback layer of the e-satisfaction platform. Ask the right question at the right moment — on your website, in an email, over SMS or a shared link — and turn the answers into insight and action.
Part of the e-satisfaction platform.
How likely are you to recommend us to a friend or colleague?
Fully integrated with the e-satisfaction platform
Surveys share the same sign-in, the same organizations and the same security as the rest of e-satisfaction — so the feedback you collect sits right alongside your insights, alerts and customer data.
Everything you need to listen to your customers
e-satisfaction Surveys is more than a form. It is where your organization asks, measures and acts on customer feedback.
Every question type
NPS, CSAT and star ratings, emoji and opinion scales, single and multiple choice, open text — build the exact question your moment calls for.
Ask anywhere
Embed a survey inline on your site, float it as a box or pop-up, or share a public link over email, SMS and messaging — no iframes, no friction.
Follow-up campaigns
Turn a happy response into a review, a referral or a coupon — trigger the right next step the moment someone finishes answering.
Real-time insight
Watch responses land live, track completion and score trends, and act on what customers tell you — the moment they tell you.
Why teams use e-satisfaction Surveys
A survey is only useful if people answer it and someone acts on it. Here is what makes ours worth sending.
Higher response rates
Short, on-brand surveys shown in the right moment get answered — no logins, no long forms, no dead ends.
Meet customers in the moment
Collect feedback where the experience actually happens — on your site, in a confirmation email, or right after a purchase.
Close the loop
Route every answer to the right team and follow up automatically, so feedback turns into action instead of a spreadsheet.
Secure by default
Access is scoped to your organization and governed by the shared e-satisfaction identity and security model.
How it works
From first question to acted-on insight in three steps.
Design your survey
Pick from NPS, CSAT, rating, emoji, choice and open-text questions, brand it to match, and add logic that skips ahead based on each answer.
Share or embed it
Drop it inline on your website, float it as a box, or send a public link over email, SMS and messaging — wherever your customers already are.
Collect and act
Responses stream in live. Track scores, trigger follow-up campaigns, and route feedback to the teams who can do something about it.
Feedback that connects to everything else
e-satisfaction helps companies listen to their customers and act on what they hear. Surveys are how the listening starts — feeding the insights, alerts and customer views your team already relies on, so the loop from question to action stays closed.
- One account and one organization across every product.
- Feedback that flows straight into your insights and alerts.
- The same trusted security and access model throughout.
Surveys connect what customers tell you to the teams who can act on it — all inside the platform your organization already uses.
Start listening to your customers
Create your e-satisfaction account and send your first survey today — on your website, by email, over SMS or a link.