Turn every interaction into feedback you can act on.
e-satisfaction Surveys is the feedback layer of the e-satisfaction platform. Ask the right question at the right moment, on your website, in an email, over SMS or a shared link, and act on the answers.
Part of the e-satisfaction platform.
How likely are you to recommend us to a friend or colleague?
Fully integrated with the e-satisfaction platform
Surveys share the same sign-in, the same organizations and the same security as the rest of e-satisfaction, so the feedback you collect sits next to your insights, alerts and customer data.
Everything you need to listen to your customers
e-satisfaction Surveys is more than a form. It is where your organization asks, measures and acts on customer feedback.
Every question type
NPS, CSAT and star ratings, emoji and opinion scales, single and multiple choice, and open text.
Ask anywhere
Embed a survey on your site, float it as a box or pop-up, or share a public link by email, SMS and messaging.
Follow-up campaigns
Turn a happy response into a review, a referral or a coupon as soon as someone finishes answering.
Real-time insight
See responses as they arrive, track completion and score trends, and act on what customers tell you.
Why teams use e-satisfaction Surveys
A survey is only useful if people answer it and someone acts on it. Here is what makes ours worth sending.
Higher response rates
Short surveys in your brand, shown at the right moment, get answered. No logins and no long forms.
Meet customers in the moment
Collect feedback where the experience happens: on your site, in a confirmation email or right after a purchase.
Close the loop
Route every answer to the right team and follow up automatically, so feedback turns into action instead of a spreadsheet.
Secure by default
Access is scoped to your organization and governed by the shared e-satisfaction identity and security model.
How it works
From first question to acted-on insight in three steps.
Design your survey
Pick from NPS, CSAT, rating, emoji, choice and open-text questions, brand it to match, and add logic that skips ahead based on each answer.
Share or embed it
Put it on your website, float it as a box, or send a public link by email, SMS and messaging.
Collect and act
Responses stream in live. Track scores, trigger follow-up campaigns, and route feedback to the teams who can do something about it.
Feedback that connects to everything else
e-satisfaction helps companies listen to their customers and act on what they hear. Surveys feed the insights, alerts and customer views your team already uses, so every answer can lead to action.
- One account and one organization across every product.
- Feedback that flows straight into your insights and alerts.
- The same trusted security and access model throughout.
Surveys connect what customers tell you to the teams who can act on it, inside the platform your organization already uses.
Start listening to your customers
Create your e-satisfaction account and send your first survey today, on your website, by email, over SMS or a link.